Passion Stitches offers a friendly and fast reliable embroidery service with the highest quality.
We use the latest, state of the art equipments and software, combining with our many years of experience in the embroidery industry to ensure you get professional results and high quality embroidery every time.
FAQ's
Q. What is your minimum order?
A. Our minimum order is 1 (one)
Q. Is there any volume discount?
A. Please email: info@passionstitches.com.au and ask about our Volume Discount for orders of 10 or more items or use our contact form to request further information.
Q. How long do you take to deliver?
A. 1 – 7 days depending on the stock availability. In some case, we can deliver within an hour after order confirmation and approval.
Q. How much do you charge for a design to set up?
A. It depends on your logo. The cost depends on the overall size of the logo, the complexity of the logo and the number of colours. A more accurate cost can be given when we receive your design.
Q. What format should I send my artwork?
A. You can send your logo in either a JPG, EPS, or BMP format via email: info@passionstitches.com.au stating the size required for the overall design (width x height) in centimeters
Q. Do you charge for design setup if I only want the name of my Company on the garments?
A. No, we do not charge a set up fee for standard text only designs.
Q. Do you have a Return Policy?
A. All returns of stocked items must be within 7 days with return authorization. For those orders which have been decorated / embroidered are not returnable, it is the customer’s responsibility to ensure they have ordered the correct size and supply correct colour and spelling of the details to be embroidered. Returns approved have a 20% restocking fee. All shipping costs are the responsibility of the returnee.
If you can’t find your answers here, please email us your questions and we will get back to you ASAP.
